COVID-19 Protocol

Curbside Service Update as of 11/5/21 

Starting November 15, owners with scheduled doctor visits will have the option of accompanying their pet into the clinic. Those who have enjoyed the convenience of curbside service are welcome to continue their visits in this manner. All prescription pick-ups, surgery appointments, drop-off visits, technician appointments, and boarding appointments will remain car-side for now.

In-clinic appointments will work as follows. Upon arrival, our greeter will meet you at your vehicle to check you in.  If you have a scheduled doctor visit, the greeter will ask whether you would like an in-clinic visit. After check-in, an assistant will come to your vehicle and escort you and your pet into an exam room.  The assistant will speak with you briefly, and then you and your pet will meet with the doctor. At the end of the visit, you may head to the reception desk to check out and receive any medications.

MASKS

At this time, we are asking any clients who come indoors to please wear a mask.

 

PRESCRIPTION REQUESTS

Due to a high volume of prescription requests, we ask that you allow 24 hours for your prescription to be filled. Please call our prescription line and leave a message with your request.  When your prescription has been filled, the front desk will contact you for payment. When you arrive for pickup, please park in the designated Prescription pick-up spot and our greeter will bring your prescription and receipt to your vehicle.

As always, if you or another household member has a cough and fever, please stay home and reschedule routine and non-urgent visits for a later date.  If you or another household member is sick, and your pet requires urgent medical attention, please call our office and we will discuss your situation.