Updated April 5, 2020

We hope that all of our patients and their humans are staying well and thinking smart in this unusual situation.  In light of the recent government mandates and recommendations regarding COVID-19, we feel compelled to announce our plan for the upcoming days and weeks.  Please understand that we may update this statement as the situation evolves.

Jolly Pond Veterinary Hospital will continue to serve the needs of our patients during normal business hours.  We will be taking extra precautionary measures to disinfect surfaces, door handles, and bathrooms. We ask that our clients follow procedures for handwashing and social distancing as advised by the Centers for Disease Control and Prevention (CDC).   If you or another household member has a cough and fever, please stay home and reschedule routine and non-urgent visits for a later date.  If you or another household member is sick, and your pet requires urgent medical attention, please call our office and we will discuss your situation.

As the virus continues to spread, we feel that we must implement more stringent protocols to keep our clients and staff safe. We will be taking strict measures to avoid traffic in and out of the hospital. We apologize for the inconvenience that these measures may cause. Protocols are subject to change based on current CDC and government recommendations.

We truly appreciate your patience and understanding with these temporary changes. Please be assured that your pet will always be treated as one of our own during office visits, and we will continue to make every effort to help visits run smoothly for both humans and pets. If we may be of help in answering any questions, please do not hesitate to call our office at 757-565-6000.

Current Protocol:

VACCINES:

All routine vaccine appointments not requiring Rabies will be rescheduled, with few exceptions.  PUPPY and KITTEN vaccines will NOT be canceled. We will continue to schedule pets needing Rabies vaccines.

SURGERY:

Elective surgeries are being rescheduled to a later date.

VEHICLE CHECK-IN

• Please call our office to check in when you arrive.
• A staff member or doctor will then come to your car to discuss your pet’s illness or other needs.
• We ask that you remain in the vehicle while we accompany your pet into the hospital for physical exam, diagnostics, and treatment.
• ALL cats and rabbits must be in a carrier, and all dogs on a leash or harness before they are removed from the vehicle.
• We will then return your pet and any needed medications to your vehicle and a doctor will discuss your pet's visit with you.

EUTHANASIA

Euthanasia appointments will be the only exception to the above rule. We do ask that you limit the number of family members accompanying your pet into the building to no more than two. We will continue to do all we can to provide comfort on this difficult day for your family.

CURBSIDE PICK-UP

Please call our prescription line as usual for prescription requests. Upon arrival, please call the office and your pet’s medication or food will be brought to you.

HOME DELIVERY

For those who are unable to pick up food and medication, we will be starting a temporary home delivery service to make sure that you have what your pet needs. Please call our office as usual to ask for prescription/food refills and ask about home delivery.

 

TELEMEDICINE

We are currently looking into options for telemedicine to provide in-home consultations if needed. At this time, we are offering phone consultations on a case-by-case basis for clients who are unable to come to the hospital with their pet.

COVID-19 Protocol

Serving you curbside

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